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Of course, here's where the Support Debugging Tool comes into play. However, as my good friend David Musgrave over at Developing for Dynamics GP explains in his article Why making the Dex.ini file read only is evil, this is not such a good idea as it can cause a number of headaches given the dependency Microsoft Dynamics GP has on the key file. In some environments where I have been, system administrators have simply decided to make the Dex.ini file read only to avoid any changes being written to the file. The client then requested to put the proper controls in place to prevent this from happening in the future. Reset the WindowMax key value to TRUE and bring the WindowPosX and WindowPosY key values back to some manageable parameter values, for example 150 and 150. As you can imagine, this problem can be easily replicated if you have a dual monitor and move the GP desktop off to a second monitor or by reducing the desktop size and moving the window off screen.